Your Questions Answered
Q: How can I ensure my child plays safely on the home inflatable castle? Can parents leave their children to play alone?
A: Before using the product, please carefully read and adhere to our provided safety guidelines, including the correct inflation and deflation procedures. After inflation, please let it sit for about 15 minutes to ensure safety before use. Do not use products that are leaking or damaged. Children must use the product under the supervision of a guardian, and the guardian should not leave during use to prevent accidents or potential hazards.
Q: Can adults use the inflatable castle or play on it with their children?
A: The inflatable castle is designed for children, and each inflatable castle comes with specific age and weight restrictions. Adults and parents should refrain from using it. Before use, please thoroughly read the instruction manual, and during use, ensure not to exceed the recommended number of users or weight limit.
Q: Can the inflatable castle be used both indoors and outdoors?
A: Absolutely! Our inflatable castle is versatile and suitable for both indoor and outdoor use. Whether you want to set it up in the living room or the backyard, it's perfect for any location. However, always ensure a flat, debris-free surface during use to prevent damage from sharp objects. Additionally, when opting for outdoor use, please select favorable weather conditions. Do not use the inflatable castle outdoors in extreme conditions such as high temperatures, rain, snow, or strong winds.
Q: Can the inflatable castle's blower be turned off after inflation?
A: No, it cannot. The inflatable castle is a non-sealed product, although it has good airtightness, air may still escape from pinholes. This is intentional to alleviate the air pressure generated during user bouncing. To compensate for any air loss, the blower must remain on continuously to maintain a stable state, preventing collapse, explosion, or leakage. Keeping the blower running throughout usage is a safety measure and an industry standard.
Q: What is the sustainable operating time for the inflatable castle's accompanying blower?
A: Under normal circumstances, the accompanying blower can sustain operation for approximately 4 hours. The blower is equipped with power-off protection and will automatically shut down in case of abnormal operation, overheating, or leakage, ensuring high safety standards. For an optimal user experience and considering the blower's lifespan, it is recommended to take a break of 10 to 15 minutes if the blower is continuously used for more than four hours.
Q: Does your product have any odor? Are the materials used environmentally friendly?
A: Our products are odor-free, and crafted from environmentally friendly materials that adhere to international safety standards. For detailed information, please refer to our product manual.
Q: How can I clean the inflatable castle?
A: If you need to clean the surface of the inflatable castle, please use clean water with a damp cloth to wipe the dirty areas. Be cautious not to use overly harsh or corrosive cleaning agents, as they may damage the product.
Q: Do you offer product returns and exchanges? How can I access after-sales service?
A: Yes, we have a dedicated after-sales service team that facilitates returns and exchanges for products meeting the respective conditions. For detailed information, please refer to our return and exchange policy and contact details.
